Terms of service for Stockpilot
Terms & Conditions
1. Introduction
These terms of service ("Terms") govern the use of Stockpilot, a B2B SaaS multichannel inventory and order management platform owned and operated by Jiyu Ninja B.V. ("Company", "we" or "us"). By accessing or using Stockpilot, you, as a company, agree to be bound by these Terms, our Privacy Policy and our Data Processing Agreement, which are incorporated herein by reference. If you do not agree to these Terms, you may not use Stockpilot.
Stockpilot is offered to businesses only. By registering you confirm that you are acting in the course of a trade, business or profession.
Where a separate written agreement or service level agreement has been signed between you and the Company, that agreement takes precedence over these Terms.
Stockpilot is offered to businesses only. By registering you confirm that you are acting in the course of a trade, business or profession.
Where a separate written agreement or service level agreement has been signed between you and the Company, that agreement takes precedence over these Terms.
2. Account and use
To use Stockpilot you must register an account and provide the information requested at registration. You warrant that this information is truthful, accurate and complete, and that you will keep it up to date. You warrant that you are authorised to enter into a binding agreement and that your use of Stockpilot does not violate any applicable laws or regulations.
You are responsible for all activity under your account and for the users to whom you grant access.
You are responsible for all activity under your account and for the users to whom you grant access.
3. Free trial
You receive a 14-day free trial. No payment method is required to start the trial. Before the trial ends we notify you and present the applicable pricing. If you do not upgrade, access to the account ends when the trial ends and no payment is due.
4. Subscription, billing and plan changes
4.1 Your subscription runs on a monthly or yearly billing cycle, depending on the plan you select, and renews automatically on the same cycle date until cancelled.
4.2 The features, order volume and other limits included in your plan are published on the pricing page.
4.3 The plan active at the start of a billing cycle applies to that entire cycle. Changes are never applied retroactively to a cycle that has started.
4.4 You can change your plan at any time yourself in the billing portal. An upgrade takes effect immediately and the difference is charged pro rata for the remainder of the cycle. A downgrade takes effect at the start of the next cycle.
4.5 A monthly subscription can be cancelled at any time in the billing portal, with no notice period, taking effect at the end of the current cycle. A yearly subscription can be cancelled against the end of its twelve month term. Cancellation does not entitle you to a refund of the current cycle.
4.6 Orders above your included volume are charged per additional order at the rate for your plan. A volume below the included limit does not reduce the price for that cycle.
4.7 Add-ons are charged alongside your plan, on the same cycle, and can be cancelled separately against the end of the current cycle.
4.8 Invoices are issued at the start of each cycle and are payable on the invoice date, collected through the payment method you provided.
4.9 All prices are exclusive of VAT unless stated otherwise.
4.2 The features, order volume and other limits included in your plan are published on the pricing page.
4.3 The plan active at the start of a billing cycle applies to that entire cycle. Changes are never applied retroactively to a cycle that has started.
4.4 You can change your plan at any time yourself in the billing portal. An upgrade takes effect immediately and the difference is charged pro rata for the remainder of the cycle. A downgrade takes effect at the start of the next cycle.
4.5 A monthly subscription can be cancelled at any time in the billing portal, with no notice period, taking effect at the end of the current cycle. A yearly subscription can be cancelled against the end of its twelve month term. Cancellation does not entitle you to a refund of the current cycle.
4.6 Orders above your included volume are charged per additional order at the rate for your plan. A volume below the included limit does not reduce the price for that cycle.
4.7 Add-ons are charged alongside your plan, on the same cycle, and can be cancelled separately against the end of the current cycle.
4.8 Invoices are issued at the start of each cycle and are payable on the invoice date, collected through the payment method you provided.
4.9 All prices are exclusive of VAT unless stated otherwise.
5. Prices
5.1 Current prices are published on stockpilot.com/pricing. That page forms part of these Terms.
5.2 We may change our prices. Changes are announced at least 30 days in advance by email to the address on your account and take effect at the start of your next billing cycle. If you do not accept the new price, you can cancel before it takes effect.
5.2 We may change our prices. Changes are announced at least 30 days in advance by email to the address on your account and take effect at the start of your next billing cycle. If you do not accept the new price, you can cancel before it takes effect.
6. Non-payment, chargebacks and suspension
6.1 If a payment fails or is reversed, we may send a payment reminder and retry collection.
6.2 If payment for a billing cycle is not received, or is reversed by you after collection, we may suspend or close your account with immediate effect, without notice and without refund. Suspension does not release you from the obligation to pay for the period concerned.
6.3 Costs charged to us by our payment provider for a reversed or disputed payment are passed on to you, currently €15 per chargeback, alongside statutory interest and collection costs.
6.2 If payment for a billing cycle is not received, or is reversed by you after collection, we may suspend or close your account with immediate effect, without notice and without refund. Suspension does not release you from the obligation to pay for the period concerned.
6.3 Costs charged to us by our payment provider for a reversed or disputed payment are passed on to you, currently €15 per chargeback, alongside statutory interest and collection costs.
7. Termination and your data
7.1 You can export your data from your account at any time while the subscription is active.
7.2 After the subscription ends, your account data remains available for export for 14 days, unless the account was closed under article 6.2. After that period the data is deleted.
7.3 If the account was closed under article 6.2, we will on written request make the export available for 14 days after the outstanding amount has been settled.
7.4 Retention and deletion of personal data contained in marketplace order data follow the requirements of the marketplace concerned, including the Amazon Data Protection Policy and equivalent obligations imposed by other channels. These periods may be shorter than the periods in this article and take precedence over them.
7.5 Financial records are retained for as long as the statutory retention period requires.
7.2 After the subscription ends, your account data remains available for export for 14 days, unless the account was closed under article 6.2. After that period the data is deleted.
7.3 If the account was closed under article 6.2, we will on written request make the export available for 14 days after the outstanding amount has been settled.
7.4 Retention and deletion of personal data contained in marketplace order data follow the requirements of the marketplace concerned, including the Amazon Data Protection Policy and equivalent obligations imposed by other channels. These periods may be shorter than the periods in this article and take precedence over them.
7.5 Financial records are retained for as long as the statutory retention period requires.
8. Data protection
8.1 For personal data of your own customers processed through Stockpilot, you are the controller and we are the processor. The Data Processing Agreement applies to that processing and is accepted when you create an account.
8.2 The Data Processing Agreement sets out retention and deletion, the choice between return and deletion of personal data at the end of the service, security measures, and the subprocessors we use. The current list of subprocessors is published at stockpilot.com/subprocessors.
8.3 For personal data relating to you as our customer, we are the controller. Our Privacy Policy applies.
8.2 The Data Processing Agreement sets out retention and deletion, the choice between return and deletion of personal data at the end of the service, security measures, and the subprocessors we use. The current list of subprocessors is published at stockpilot.com/subprocessors.
8.3 For personal data relating to you as our customer, we are the controller. Our Privacy Policy applies.
9. Sales channels and third-party platforms
9.1 Stockpilot integrates with marketplaces, webshops, carriers, fulfilment partners and accounting packages. You warrant that you are authorised to connect the accounts you link to Stockpilot and to have us act on those accounts within the scope of the service.
9.2 You remain bound by the terms of each platform you connect. Compliance with those terms is your responsibility.
9.3 We are not liable for issues arising from third-party platforms themselves, including changes to their APIs, downtime, suspension of your account by that platform, or their policies. We make reasonable efforts to keep our integrations working.
9.2 You remain bound by the terms of each platform you connect. Compliance with those terms is your responsibility.
9.3 We are not liable for issues arising from third-party platforms themselves, including changes to their APIs, downtime, suspension of your account by that platform, or their policies. We make reasonable efforts to keep our integrations working.
10. Stock synchronisation and your responsibility
10.1 Stockpilot provides tooling to synchronise stock, orders, shipments and returns across your channels. You remain responsible for your stock positions and for your obligations towards marketplaces and end customers.
10.2 Product data you enter or import, including barcodes, weights, dimensions and prices, is your responsibility. We are not liable for consequences of incorrect or incomplete product data, including incorrect shipping labels or charges.
10.3 We are not liable for damage arising from failed, delayed or incorrect synchronisation, including overselling, marketplace penalties, cancellation fees or loss of listing position.
10.2 Product data you enter or import, including barcodes, weights, dimensions and prices, is your responsibility. We are not liable for consequences of incorrect or incomplete product data, including incorrect shipping labels or charges.
10.3 We are not liable for damage arising from failed, delayed or incorrect synchronisation, including overselling, marketplace penalties, cancellation fees or loss of listing position.
11. API and fair use
11.1 API access and webhooks are available on the plans where they are listed. Use is subject to fair use and to the rate limits we publish.
11.2 We may rate-limit or suspend API access where usage burdens the platform or affects other customers.
11.3 What you build on our API is your own responsibility.
11.2 We may rate-limit or suspend API access where usage burdens the platform or affects other customers.
11.3 What you build on our API is your own responsibility.
12. Availability and support
We aim to keep Stockpilot continuously available but do not guarantee uninterrupted availability. Planned maintenance is announced where reasonably possible. Support is available by email and phone during office hours. Guaranteed response times apply only where a separate service level agreement has been signed.
13. Changes to these Terms
We may change these Terms. Changes are published on stockpilot.com and, where a change materially affects your rights or obligations, announced by email at least 30 days in advance. By continuing to use Stockpilot after the change takes effect you accept the modified Terms. If you do not accept them, you can cancel before they take effect.
14. Intellectual property
Stockpilot and all content and software associated with it are the intellectual property of the Company and are protected by Dutch and international copyright and trademark laws. You may not use any content or software associated with Stockpilot for any commercial purpose without the express written consent of the Company.
The Stockpilot logo is a registered trademark of the Company. Use is permitted to indicate integration or compatibility with Stockpilot. Unauthorised or misleading use is prohibited.
The Stockpilot logo is a registered trademark of the Company. Use is permitted to indicate integration or compatibility with Stockpilot. Unauthorised or misleading use is prohibited.
15. Disclaimer of warranties
Stockpilot is provided on an "as is" and "as available" basis. The Company makes no representations or warranties of any kind, express or implied, as to the operation of Stockpilot or the information, content, materials or products included in it. The Company does not warrant that Stockpilot will be uninterrupted or error-free.
16. Limitation of liability
16.1 Our total liability arising from or in connection with the agreement is limited to the amount you paid for Stockpilot in the three months preceding the event that caused the damage.
16.2 We are not liable for indirect damage, including loss of profit, loss of turnover, loss of data, or damage resulting from the use of third-party platforms.
16.3 These limitations do not apply in the case of intent or deliberate recklessness on our part.
16.2 We are not liable for indirect damage, including loss of profit, loss of turnover, loss of data, or damage resulting from the use of third-party platforms.
16.3 These limitations do not apply in the case of intent or deliberate recklessness on our part.
17. Governing law and disputes
These Terms are governed by Dutch law. Disputes are submitted to the competent court of the Rechtbank Midden-Nederland.
18. Contact
Questions about these Terms can be sent to info@stockpilot.com.
Last updated: 16-09-2026
