Privacy Policy for Stockpilot

Stockpilot is committed to protecting the privacy of our users. This policy outlines our practices regarding data collection, usage, and sharing, including how we handle data when acting as a data processor for online marketplaces.

1. Data Collection

We collect information during your account registration, Service interactions, and customer support engagements, including:

• Identifiable details such as your name, email, and payment credentials.
• Log specifics like IP addresses, browser versions, and timestamps.
• Service usage data, including features used, content viewed, and actions performed.
• Additional information voluntarily provided by you.

2. Data Utilization

The collected information is used to:

• Enhance and deliver the Service.
• Conduct account and Service-related communications.
• Send opt-in promotional content, such as newsletters.
• Analyze user engagement to improve the Service.

3. Data Sharing

We share your data with external parties under specific conditions:

• To deliver the Service, data is shared with cloud providers (Heroku for hosting, S3 bucket for storage) and other third-party service providers.
• For third-party marketplace integration, data may be shared to streamline inventory management and sales.
• Information may be disclosed to comply with legal obligations or good-faith beliefs.

4. Amazon and Marketplace Data Handling

We collect Personal Information where we act as a data processor. We process Personal Information on behalf of our customers in the context of supporting the Service. When a customer subscribes to our Service for their online store or platform, they may retrieve Personal Information from their account(s) at online marketplaces or platforms, such as Amazon and eBay. When an order is placed at such a marketplace or platform, we collect and store the order data (including Personal Information) and send it to the customer’s system or platform. This data is processed securely, with encryption both in transit and at rest, and is shared only with authorized personnel. Data retention is limited to 31 to 90 days post-order delivery, after which it is securely disposed of.

5. Data Security

We use robust security measures to protect against data loss, unauthorized access, and other risks. However, complete security is never guaranteed.

6. Data Retention

Data is retained while your account is active or as needed to provide the Service. Some data may also be kept for legal and business requirements.

7. User Rights

You have the right to access, correct, or delete your data. You may object to data processing by contacting [email protected]. We also accommodate data portability requests.

8. Policy Amendments

This policy may be updated periodically due to operational, legal, or regulatory changes. Significant changes will be communicated via our website or other channels.

9. Analytics and Visitor Tracking

To improve user experience, we use Sidetracker.io, a cookieless analytics service. This allows us to analyze user interactions with the Service without cookies. For details on how Sidetracker.io respects user privacy, please refer to Sidetracker.io’s privacy policy.

Last Revised: 01-02-2024